Exago keeps a text log of when certain tasks are performed. For example each time a page or report is loaded, each time an error occurs or when various phases of execution happen.

Use this document to understand how the Exago platform works.

Travis and guest star Support Analyst Liam explain some ways to troubleshoot on your own, and ultimately how to provide the best support ticket to help us help you!

This article serves as a glossary of error messages that may be displayed during the configuration or use of Exago BI. A list of potential causes and remedies is also included.

User logins must be handled by a security layer in the embedding host application. After a user logs in, the host application should pass identification parameters to the Exago API, which can be used to set permissions on content and data objects within Exago.

If you are receiving report output that you believe to be incorrect, you have the ability to verify that the SQL query being generated by your Report returns the results that are expected.

Change the Other Settings for configuration items that do not fall into other categories. This article applies to the Admin Console > General > Other Settings.

The Feature/UI settings allow administrators to hide various features in the user interface.

Custom Options allow for the definition of settings that users can modify on a per-report basis in the Report Designer. Options can be accessed during report execution by Server Events or Custom Functions.

The Exago Administration Console, or Admin Console for short,  serves as a user interface to set up and save administrative preferences. Use the Admin Console to create and modify a base session configuration file.