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Expert Support & Services

The Client Advocates Responsible for a 95% Customer Retention Rate
and a 4.7/5-Star Rating on G2

Our Support and Services teams are known for building radically personal, reliable, and results-driven connections with all of our customers — we even get invited out for the occasional happy hour.

Because we get to know our customers and their unique challenges so well, we reach resolutions with a level of care and concern that just can’t be found with bigger providers.

Support

Our in-house tech support team is available to you for unlimited hours. They specialize in “speaking geek” and solving your technical issues with unmatched skill and determination, quickly and effectively.

How does Exago’s client support stack up?

say Exago has

Better Resolution Time

say Exago has

Better Product Knowledge

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Better Relationship

2021 TechValidate survey comparing Exago BI to other software vendors

Questions, issues, enhancement request?

Professional Services

Our professional services team is dedicated to supporting your unique BI mission and bridging customer resource gaps through implementation and beyond.

Exago BI - Support

Deployment

Exago Launchpad provides you with premier service throughout your entire implementation process, all within a simplified communications and workflow hub.

Exago BI - Support

Integration

Get hands-on help leveraging our open APIs, embedding BI elements, and setting up your application architecture so you can be confident your implementation will perform at its best.

Exago BI - Support

Data Structure

Need a little help organizing data to get the best results possible? Engage Exago’s team of experts to suggest the best data object setups based on your unique report requirements.

Exago BI - Support

Extensibility

Talk to a specialist to see if a use case would be best accomplished using code extensions. Get the extension you need faster by enlisting the help of Exago Services.

Exago BI - Reports

Report Writing

When you need an extra hand supporting your clients, Exago’s team of specialists are available to create reports on your behalf, saving you both time and money.

Exago BI - Dashboards

Training

Give your team the gift of confidence and your clients the best BI experience possible by having our professionals train your trainers, support staff, sales staff and/or clients in using the platform.

Exago BI - Support

Presentation

Invite one of our dynamic and engaging team members to assist with your next sales demo or speak at a user conference.

Exago BI - Support

Video Content

Branded product videos engage and educate your clients while minimizing strain on your support team. Task our specialists with creating custom videos in your product environment.