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Where To Find Documentation, Support, and Training Resources

A variety of resources are available to both end-users, system administrators and developers for help, support and training.

End-User Resources

This section focuses on how to use the application to its maximum potential including building well-designed, attractive, functional and useful reports. Our end-user facing documentation is white-labeled and may be re-branded and customized.

  • Context Sensitive Help — interactive, searchable help system built-in to the application. Click the Context Sensitive Help Help.png icon in the top-right corner anywhere in the user interface to see help information about it.
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  • Exago Knowledge Base Content
    • Getting Started — step-by-step walkthroughs of the basics of getting up and running with the application from learning the interface to building a first report and an introduction to grouping, formulas and charts
    • Reporting — find detailed articles dedicated to creating and designing reports in all of the Report Designers
  • Downloadable User Guides — white-labeled Knowledge Base content is available for download and customization in both PDF and HTML format
  • User Support Labs — live, interactive sessions with an Exago professional in a webinar format on client requested topics. Labs are recorded for watching anytime.
  • Video Training Series — a thirteen video series explaining the application from creating a first report through complex topics such as grouping, filtering and conditional formatting. The series ends with some practice exercises. Transcripts are provided.
  • Whitepapers & Ebooks on exagobi.com — Exago branded literature pertaining to report building and design. Some examples include:
    • The Dashboard Design Handbook for SaaS
    • The Little Book of Calculations

Administrator Resources

This section focuses on how to install, configure and integrate Exago into a host application. Administrator documentation is not white-labeled.

  • Exago Knowledge Base Content
    • Getting Started — articles explaining the basics of the Exago platform from a general point of view
    • Administrators — content detailing the installation, configuration, integration and performance of Exago
    • How-To Guides — quick tips about how to use and implement certain features in the application or perform common tasks
    • REST Web Service API — The REST API provides language- and platform-agnostic methods for programmatically hooking into Exago functionality, without the need to use .NET.
    • .NET API — The .NET API provides methods for programmatically hooking into Exago functionality
    • JavaScript API — The JavaScript API is a client-side API for integrating elements of the Exago BI user interface, executed reports and dashboards into host web applications without using iframes
  • Technical Training Series — a series of video tutorials from installing Exago to completing a minimum viable implementation
  • Administrator Support Labs — live, interactive sessions with an Exago professional in a webinar format on client requested topics. Labs are recorded for watching anytime.
  • Exago Support Team — the Support Site is the central location for obtaining assistance with Exago. The Support Team is available to answer any questions about using and integrating Exago as they arise
  • Exago Services Team — the Services Team is here to aid with requests above and beyond the general support included in the Exago contract
  • Whitepapers & Ebooks on exagobi.com — Exago branded literature pertaining to report building and design. Some examples include:
    • Best Practice for Performance and Scaling
    • The Ultimate Guide to Ad Hoc Reporting for SaaS
  • Exago Blog — an Exago branded blog on a variety of business intelligence topics including development, integration, charting, data integrity and SaaS in general
  • Data Talks Podcast — in a similar vein to the blog, Data Talks is a monthly Exago branded podcast covering such topics as security, support, strategy and data stewardship
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