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Register for the Support Center

While our Knowledge Base is hosted here, access to submit tickets and downloads requires a ZenDesk Support Center account.

Registered ZenDesk Support Center users will have the ability to:

  • Submit questions
  • Report issues
  • Submit feature requests
  • View their own and their company’s request history

Note

Administrators must specify whether a user should be granted access to the product downloads and release notes.

How to Register

Each organization can register up to 5 individuals as ZenDesk users.

To register your company’s users:

  1. E-mail your company’s Customer Success Manager.
  2. For each user, include the following information
    • First and Last Name
    • E-mail Address

      Note

      Users must be registered with a named-email; group e-mails (i.e. [email protected]) will not be accepted as valid e-mail addresses.

    • Phone Number
    • Title/Role
    • Whether the user should have access to product downloads (yes or no)

Once registered, each user will receive an e-mail prompting them to set up their Support Center accounts. They will also receive a follow-up e-mail containing links to helpful articles to get them started as Support Center users.

If your organization already has 5 registered users and you are not one of them, please contact your organization’s administrator to open requests on your behalf. If you do not know who your administrator is, e-mail [email protected] for assistance.

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