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Troubleshooting

See Full Error Details

When an error occurs in Exago, a generic error message may be displayed.This generic message is meant to prevent end users from seeing the full stack trace of the error.There are two ways to see detailed error messages.If you are accessing Exago directly in a browser:Append ...

Submitting a Debug Package

If the Admin Console > General > Other Settings > Debug Password is set, a client will have the ability to submit Debug Packages automatically to Exago, Inc. via the internet.A copy of the report definition, the Exago configuration file, and the dataset used to generate the report ...

Troubleshooting incorrect report output

If you are receiving report output that you believe to be incorrect, you have the ability to verify that the SQL query being generated by your Report returns the results that are expected. You can find the SQL query generated by the report in two different ways:Report Designer Show SQL ...

Version, Connections, and Permissions

This section will detail a few useful things to check when troubleshooting an issue within Exago.NoteThis article references <WebApp>/, <WebSvc>/ and <Sched>/as a placeholder for the Web Application, Web Service API and Scheduler Service's install location respectively. ...

Error Message Glossary

This article serves as a glossary of error messages that may be displayed during the configuration or use of Exago BI. A list of potential causes and remedies is also included. For additional assistance, contact the Exago Support Team.Be sure to choose the correct Application Version from ...

Installation Troubleshooting

This content has been moved to Error Message Glossary.

Accessing the Log File

Exago keeps a text log of when certain tasks are performed. For example each time a page or report is loaded, each time an error occurs or when various phases of execution happen.NoteThis article references <WebApp>/, <WebSvc>/, <ScdlSrvc>/ and <Temp>/ as a ...

Application and Performance Logging

An administrator can configure how Exago handles logging in order to change or extend functionality. Logging Defaults By default Exago saves a log file WebReportsLog.txt to the application’s Temp path. The logger maintains a lock on the file for the lifespan of the application. The log file ...

Application Timeouts

Over the course of the report execution cycle several watchdog timers are started to make sure that the process has a definite ending. If for some reason requests cannot be completed in a timely fashion, the timeouts will stop the process from hanging. This article will define each timeout ...