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Customer Story

WorkWave Empowers End Users of their PestPac Software with Self-Service Ad Hoc Reporting

Pestpac - usability, power, extensibility
“The [Exago BI] product has grown in ways that really speak to what the most important values and needs of the customers are: usability, power, extensibility. They deliver what I feel is the best BI solution on the market.”
– Jason Kochel, Chief Solutions Architect

About 

PestPac™ by WorkWave is the market-leading software solution for Pest Management Professionals.  Its full suite of robust features and functionality, tailored to the pest management industry and its mobile workforce, facilitate the growth and profitability of their customers. Learn more about PestPac.

Blue Green Gradient Stack of Analytics Reports - Pre-made Reports

Met customers’ #1 request for ad hoc reports they can build themselves

Blue Green Gradient Clock with an arrow circling around it

Saved developer time and effort by simplifying the embedded report-building process

Blue Green Gradient with a Cogwheel and Wrench - Information Tech

Need just a few lines of code to add new functionality and satisfy special customer use cases

Challenge

WorkWave’s Pestpac customers’ #1 request was to be able to write their own reports within their browser-based application. They needed to enable ad-hoc querying without allowing direct access to the cloud-hosted data. The solution had to be easy enough for non-technical end-users to use but powerful enough to satisfy business analysts.

Solution

WorkWave turned to Exago for a solution that is:

  • Intuitive but powerful, with a report designer familiar to anyone who uses Excel.
  • Fully browser-based, ideal for cloud-hosted software.
  • Easily integrated into their application via a well-designed API in a familiar programming language.
  • Easy to add new data tables and fields to as users request them.
  • Compatible with the existing user permissions system.

Results

After embedding Exago BI, PestPac users and staff had to rethink what was possible in the application. According to Chief Solutions Architect Jason Kochel, “We’re able to leverage things that are both inside the box with Exago and also extend beyond that to deliver value that we weren’t able to within our own application.”

PestPac developers save time and effort when creating embedded reports and have empowered PestPac users to be self-sufficient rather than paying for professional services. The integration has even enabled end users to schedule and email reports, which is a feature PestPac never had before!

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