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Customer Story

Exago BI a “Game Changer” for Midsize SaaS Enterprise

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Game-changer. We went from hassles with Jasper and Crystal reports and not being able to create what clients needed, to now they can use our base system Exago reports or make whatever they need!”
– David Minaskanian, DevOps Engineer

About 

Bullhorn is the global leader in software for the staffing industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 1,000 people globally. Learn more about Bullhorn.

Blue Green Gradient Stack of Analytics Reports - Pre-made Reports

Saw a return on their investment within 3 – 6 months of deployment

Blue Green Gradient Clock with an arrow circling around it

Have saved 200+ developer hours per month since launching

Blue Green Gradient with a Cogwheel and Wrench - Information Tech

Of the users with access to Exago BI, 75-100% made use of it after one year

Challenges

The business challenges that led Bullhorn to evaluate and ultimately select Exago BI include:

  • Their technical staff being overwhelmed with reporting requests
  • Low user satisfaction scores

Use Case

The company found the following characteristics of Exago BI to be “best in class” compared to the competition:

  • Value (feature coverage for the cost)
  • Flexibility and Extensibility
  • Front-End Usability
  • Client Support

Results

  • Bullhorn realized the following benefits following the deployment of Exago BI:

    • Improved efficiency of product development and support teams
    • Increased sales
    • Increased customer satisfaction
    • Improved the value for their customers
  • Bullhorn saw a return on their investment in Exago BI within 3 – 6 months.
  • Of the users with access to Exago BI, 75-100% made use of it after one year.
  • The company realized the following benefits using Exago BI’s extensibility features:

    • Increased customer satisfaction
    • Reduced churn
    • A more customized user experience
  • Bullhorn has saved 200+ developer hours per month since deploying Exago BI.

Source: TechValidate

About TechValidate

TechValidate is a trusted third-party research organization that directly interfaces with business and technology end-users to collect and validate information about their deployments. More information is available at www.techvalidate.com.

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