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Expert Support and Services

Radically Personal Support for Getting Started and Staying Successful.

Our teams are known for building intimate, reliable, and results-driven connections with all of our customers— we even get invited out for the occasional happy hour. Because we get to know our customers and their unique challenges so well, we reach resolutions with a level of care and concern that just can’t be found with bigger providers.

The Support Ecosystem Responsible for a 95% Customer Retention Rate and a 4.7/5-Star rating on G2

Meet the trifecta of teams dedicated to helping you reach your embedded BI goals.

Experts in Troubleshooting & Issue Resolution

Our in-house tech support team is available to you for unlimited hours. They specialize in ‘speaking geek’ and solving your technical issues with unmatched skill and determination, quickly and effectively.    

Champions of Customer Advocacy

As your primary point of contact, your customer success advocate will manage your entire Exago BI experience, from interdepartmental communication and routine status calls, to sharing updates and ensuring your experience with us is a really good one.

Leaders in Customized Help

Our professional services team is dedicated to supporting your unique BI mission and bridging customer resource gaps. This team offers customized help through implementation and beyond with services like report writing, staff training, and data management guidance.

Services for Getting Started

Implementation

Exago Launchpad provides you with premier service throughout your entire implementation process, all within a simplified communications and workflow hub— service hours for targeted integration assistance have never been more effective.

Data Structure

Need a little help organizing your data to get the best performance, user experience, and report results possible? Engage Exago’s team of experts to suggest the best data object setups based on your requirements.

Training

Give your team the gift of confidence in the platform and your clients the best BI experience possible by having our team of professionals train your trainers, support staff, sales staff and/or clients in the solution. We’ll even develop videos, presentations, and other training materials featuring your unique implementation.

Services for Ongoing Success

Report Writing

When you need an extra hand supporting your clients or would like to offload the task of report writing altogether, Exago’s team of specialists are available to create reports on your behalf, saving you both time and money.

Extensibility

Exago BI makes it easy to extend the solution with custom code. When you want new functionality fast, call on our team of experts to create a custom snippet sure to take your seamless implementation to the next level.